Realtime Chat Operators by UNMETERED.IO

Product Information

SHARED
SERVICE LEVEL
1
LANGUAGE(S)
48
OPERATING HOURS
C$1000
PER MONTH

Broad Range of Solutions : Customer Service Emails & Tickets, Order & Request Processing, Appointment Setting, Message Taking, Technical Support, Email / Ticket to Data Entry/Processing, Payment Verification & more ...

Telephone operators to process requests from respondents to your organization : the benefits of having specialized staff without the paperwork

  • Will Do : Inbound Telephone Support / Call & Respond to Calls per Instructions
  • Won't Do : Outbound Calling, Email / Ticket Support nor Live Chat Support
  • How to Get Sarted : Prepare an Instruction Document with eMail & Ticketing System credentials and instructions required to complete usual request flows ; ticket or email requests are generated for out-of-scope inqueries.
Our objective is to give your customers a positive view of your brand, providing you with repeat business, brand loyalty and increased sales. A professional consistent inbound telephone point of contact and call direction creates a satisfied and loyal customer base, and a satisfied customer service base sets you apart from your competitors. Regardless of what industry you're in—Beauty Products, eCommerce, Healthcare, Consumer Packaged Goods or if you need a specialty service like Direct Response, Rapid Response. Our goal is the same: to represent your brand as if it were our own. Our full range of inbound contact center services will help you increase sales, retain customers and create brand loyalty.

Features & Standards

Professional representatives who consider themselves an extension of your client care team, supporting your business-to-business (B2B) or business-to-consumer (B2C) operations

Forward-thinking ACE operators take an interest in what they're doing to intuitively complete tasks cost-effectively. Without the un-constructive sugar coating wasting time and resources : your prospective and current members will receive resolution to their queries as proficiently as practical; a model for a more efficient tomorrow ... proficient service today!

Articulate, Compassionate & Enlightened operators provide ...

  •   Client Care including customer service and support, customer request completion, registration & enrolment assistance and technical support help desk ; operators process transactions on your management interfaces
  •   Order Management including product questions, ordering & fulfillment, billing inquiries and merchandise returns
  •   Sales Support including replying to quote and estimate requests according to self-serve automated utilities & tools

Business Process Outsourcing

We become an extension of your organization as your customer care department; adding agents to your organization without complex tax forms is literally this easy. UNMETERED.IO is a powerful tool kit!

No Term Contracts, Stay for Results!

Everything you need to manage your outsourced support services is available self-serve through our ClientArea ; from phone numbers to IVR management : your own managed voice services at your fingertips!

UNMETERED : More than Just a Brand

UNMETERED.IO is a set of values, principles and policies carefully engineered for the most efficient service imaginable; no wasted spending means no unnecessary passed-on costs!

Unmatched Globalized Scalability

Partner facilities in Manila [Philippines], Karachi [Pakistan] and Dhaka [Bangladesh] : our operators search, relay and operate your company's web-based management interfaces to UNMETERED.IO's standards.